This Privacy Policy explains what information ToolHive collects, how we use it, how we share it, and the choices available to you. This policy applies to ToolHive’s website, products, and services (collectively, the “Services”).
1. Information we collect
We may collect the following categories of information:
- Account details (name, email, password, company profile details).
- Supplier profile content (logo, profile photo, cover/header image, company description, location).
- Messages and requests (RFQs, contact form submissions, support requests).
- Device and usage data (IP address, browser type, pages viewed, timestamps, referring URL).
- Approximate location inferred from IP (city/region-level).
- Cookies or similar technologies (see Section 4).
- Payment status/confirmation from payment providers (if enabled in your project).
- Login/identity information from social login providers (if enabled).
2. How we use information
We use personal information to:
- Provide and operate the Services (accounts, listings, RFQs, and communications).
- Maintain and improve performance, user experience, and platform quality.
- Verify supplier profiles (where applicable) and help prevent fraud or abuse.
- Send service-related messages (security alerts, confirmations, support responses).
- Comply with legal obligations and enforce our terms.
3. How we share information
We may share information in the following situations:
- With service providers that help us run the Services (hosting, email delivery, analytics, security).
- Between buyers and suppliers when you interact (e.g., RFQ messages or supplier profile content you choose to publish).
- For legal reasons if required to comply with law, respond to lawful requests, or protect rights and safety.
- Business transfers in connection with a merger, acquisition, or sale of assets (with appropriate safeguards).
4. Cookies & similar technologies
We may use cookies (or similar technologies) for core functionality (e.g., login sessions), preferences, and to understand how the Services are used. Where required, we will ask for consent for non-essential cookies.
5. Data retention
We keep personal information only as long as necessary for the purposes described in this policy, including to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.
6. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No system is 100% secure, so we cannot guarantee absolute security.
7. Your rights & choices
Depending on your location and applicable law, you may have rights to:
- Access, correct, or update your information.
- Request deletion of your information (subject to legal/contractual limits).
- Object to or restrict certain processing in some cases.
- Withdraw consent where processing is based on consent.
You can typically update many details in your account settings. If you need help with a request, contact us (Section 11).
8. International transfers
If we transfer personal information across borders, we take steps designed to ensure appropriate safeguards consistent with applicable legal requirements.
9. Children’s privacy
The Services are not intended for children. If you believe a child has provided personal information to us, contact us so we can take appropriate steps.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will update the “Last updated” date above and, where appropriate, provide additional notice.
11. Contact us
If you have questions about this Privacy Policy, contact: